Product Implementation Coordinator

  • JOB TITLE: Product Implementation Coordinator
  • REPORTS TO: Product Implementation Supervisor
  • LOCATION: Spokane, WA
  • FLSA: Non-Exempt

SUMMARY: Product Implementation Coordinator assists external clients in the implementation of our software system. Evaluate client’s needs, support both inbound and outbound calls, e-mails, appointments, etc. All while providing superior customer service.

As a PRODUCT IMPLEMENTATION COORDINATOR, a typical day might include:

  • Handling incoming customer support by phone, and email using ticket tracking systems
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Guiding customers to understand software while diagnosing technical software issues
  • Implementing new customers on onboarding workflow via appointments
  • Manage new client onboarding groundwork in preparation for initial setup consultation
  • Manage ticketing & respond to client questions
  • Coordinate client communication
  • Develop specialized expertise on all products, services, and internal tools/systems
  • Communicating with the team, supervisors and internal stakeholders
  • Ongoing Training & Individual Development Plans
  • Other duties as assigned to meet business needs

This might be the job for you if you have:

  • 1-3 years of customer service, call center and/or technical support experience
  • Patient & courteous with a “yes we can” attitude
  • Flexible and agile approach to change
  • Ability to effectively prioritize and multi-task in a fast-paced environment
  • Working knowledge of Microsoft Office applications
  • Problem-Solving skills

Bonus points for:

  • Sales experience
  • Experience with relational databases

You might be a great fit at Mivation if:

  • You are energetic and enjoy working in a fast-paced environment
  • You are confident and love sharing success with your team
  • You love to work in customer service
  • You take ownership of your work and continuously strive for improvement